Refund policy
Return & Exchange Policy
Last Updated: 06/11/26
At Absolute Zero Elixir, we take pride in the quality of our products. If you are not completely satisfied with your purchase, please review our return policy below.
Returns
We accept returns within 7 days of delivery for unopened and unused items only.
To be eligible for a return:
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The item must be unopened, unused, and in its original sealed packaging.
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The item must be in the same condition as when it was received.
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Proof of purchase or order confirmation is required.
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Return requests must be submitted within 7 days of the delivery date.
Non-Returnable Items
For health, safety, and quality-control reasons, we cannot accept returns for:
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Opened products
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Used products
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Products with broken or removed seals
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Gift cards
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Final sale or clearance items (if applicable)
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
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Your order number
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A description of the issue
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Clear photos of the product and packaging
We will review the claim and, if approved, provide a replacement or refund at our discretion.
How to Request a Return
To initiate a return, please contact us at:
Email: Info@absolutezeroelixir.com
Include your order number and reason for the return. Once your return request is approved, we will provide instructions for returning the item.
Returns sent without prior authorization may not be accepted.
Return Shipping
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Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.
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We recommend using a trackable shipping service, as Absolute Zero Elixir is not responsible for returns lost in transit.